Standing/Dancing at the Marina
“when people book for a music event they do expect to dance” from a patron’s email, Oct 2018
Historically the Marina has been an entirely seated venue. However, in May 2018 after much consultation & feedback from our audiences it was clear that many people wanted (and expected) to be able to stand up and dance during music shows.
As a result we reviewed our policy & decided to change it:
Standing/dancing is now allowed in most rows of the Stalls, but not in the Circle.
We want everyone to enjoy coming to the Marina Theatre.
In order to accommodate all customers, included those with limited mobility, we have agreed the following policy in regards to dancing in the auditorium:
- No standing/dancing is allowed in the Circle – This is for audience safety reasons. The angle of the terracing is very steep and is suited only to sitting down. In addition we want there to be an area where people who do not want to stand/dance and want a clear view can enjoy their evening.
- Dancing is allowed in the Stalls, with the following exceptions –
- No standing/dancing in the aisles – These need to be kept clear for the safety of our audience.
- No standing/dancing in the first three rows – This is to allow those with limited mobility to enjoy an event from their seat without their view being restricted by those standing and dancing. In the absence of a lift, it cannot be reasonably expected that every customer can climb the stairs to the Circle to experience the show from their seat.
Our promise to you
When booking tickets online or with the box office, customers will be informed of any dancing restrictions that apply to their seat(s). This information will also be printed on the ticket. Please check your tickets. If you realise you have booked a ticket in the wrong area, please talk to a member of staff & we will do our utmost to change it with as little fuss as possible.
We have copies of our dancing policy available to the public from the Box Office and on our website www.marinatheatre.co.uk. There is also signage around the theatre informing customers of the dancing policy.
Our staff are here to help. Stewards checking tickets will inform customers of the applicable dancing policy for their seat. Again, if you realise your seat is in the ‘wrong’ area, please talk to a member of staff so we can change it.
The enjoyment, comfort and safety of our audiences is paramount, but balancing the varying needs and expectations of different customers can be a challenge. We have feedback from customers who wish to be seated during events and those who wish to get up and dance. All venues have similar issues whatever policy they have in place. We will review our dancing policy at regular intervals in order to accommodate the evolving needs of our audiences.